Care Opinion

Shameful assessment

Story from nhs.uk

"Shameful assessment"

About: Ripley Hospital

Attended 03/12/24, saw gp last week, analgesia and physio for painful knee. excruciating pain this am, struggling to walk. Advised by gp receptionist to attend urgent care centre for x-ray. waited almost 4 hours to be seen, checked over by a nurse, who went for a colleague opinion. He advised paracetamol. I had been on codeine without effect, needed an x_ray. The Male practitioner said would not x-ray as I had not "injured " my knee. I clearly require an x-ray. How any one can leave a person in such excruciating pain is beyond me. Having worked as a health professional for over 40 years, I have seen today how bad the care in the NHS has become. Totally shameful.

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Responses

Response from Patient Experience Co-ordinator, Patient Experience Team, Derbyshire Community Health Services 2 days ago
Derbyshire Community Health Services

Submitted on 03/02/2025 at 09:47
Published on Care Opinion at 09:47

Hello,

Thank you for taking the time to provide feedback on your experience at Ripley Hospital Urgent Treatment Centre. We are very sorry to read about the care that you received. This is not our usual standard of care and we would like to reassure you we have taken your comments very seriously. Your comments will be reviewed by the Service Manager and where possible, appropriate actions will be taken.

However, we would welcome the opportunity to look into your concern further and respond to you directly. If you would like to take this option, please do contact the Patient Experience Team on 01773 525119 or email DCHST.PatientExperienceTeam@nhs.net.

Thank you

Patient Experience Team

Derbyshire Community Health Services

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