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"The team were caring, compassionate, responsive"

About: Adult Health & Support Services / Vaccinations Service

(as a relative),

Have had contact twice in past two weeks with Lisa -nurse- from home vaccination team in north Lanarkshire and also the team leader in respect of my frail elderly mum’s flu and covid vaccines. 

The team were caring, compassionate, responsive and completely tailored their contact and visits to my mum’s needs given her recent discharge from hospital and the family being able to support their visits. The manner in which myself and mum were communicated and dealt with was nothing short of fantastic! I really want to extend my own and mum’s thanks for such kind, individualised and compassionate care.  

A lovely reminder of the excellent care the nhs does provide! Thank you! 

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Responses

Response from Tobias Tipper, General Manager, Covid Vaccination Programme , Vaccinations Service, South Lanarkshire University Health and Social Care Partnership 4 months ago
Tobias Tipper
General Manager, Covid Vaccination Programme , Vaccinations Service,
South Lanarkshire University Health and Social Care Partnership
Submitted on 12/12/2024 at 11:08
Published on Care Opinion at 11:08


Dear Crcartw,

Thank you for taking the time to share your feedback. We truly value all feedback and make sure to review and share it with our staff.

I’m so pleased to hear that your mother had a positive experience and received excellent care from the outreach team.

Best Wishes

Tobias Tipper, General Manager.

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