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Lack of wheelchairs

Posted By Shyrose

"Lack of wheelchairs"

About: Royal Devon & Exeter Hospital (Wonford) / Fracture Clinic

(as a carer),

My husband can barely walk and needed a wheelchair to get to the fracture clinic on level 1 K section which was opposite end of the main entrance of hospital. No wheelchairs anywhere available.

Very disappointed that my husband had to painfully make his way to area K with no available wheelchair. I do feel this is due to poor administration and management. I feel sorry for the staff that work so hard and are not given the necessary equipment to perform their duties.

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Responses

Response from Michael Craddock, Patient Experience Coordinator, Patient Experience Team, Royal Devon University Healthcare NHS Foundation Trust 4 months ago
Michael Craddock
Patient Experience Coordinator, Patient Experience Team,
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 11/12/2024 at 11:15
Published on Care Opinion at 11:15

Dear Shyrose,

Thank you for taking the time to leave your feedback.

Your comments have been forwarded to Garth Saunders, Portering Manager, who has asked me to relay the following response:

‘I am sorry to hear of your concerns regarding the lack of wheelchairs available in the main entrance. There are regular Trust meetings held to discuss these issues as the Trust does recognise the continued issues being experienced by our patients and visitors. I have recently received funding to purchase additional wheelchairs and these are expected in the near future. There are also discussions taking place with a view to establishing a rolling programme for additional wheelchairs going forward.

As the Trust’s Portering Manager, I can confirm that there are regular audits undertaken with the results fed back to a monthly meeting put in place to address any issues. I am also responsible for the maintenance contract in place for the servicing and repairs of the wheelchairs so I always try to ensure the wheelchairs are serviced and repaired as soon as possible to prevent any disruptions to our patients and visitors.

Sorry again for any Inconvenience caused’.

Once again, thank you for providing your feedback.

Kind regards,

Michael

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