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Excellent care received

Posted By Johnbo647

"Excellent care received"

About: Craigavon Area Hospital / Emergency Department Craigavon Area Hospital / Frailty Ward (Ramone Ward 1) Northern Ireland Ambulance Service / Emergency ambulance response

(as the patient),

I wish to thank the two ambulance personnel who transported me to CAH at the end of October 2024, for their excellent, professional care, the respect they showed me and their kindness and patience during my journey to the hospital.  The ambulance service was requested at approximately 10.00am and arrived at my home in a timely manner within 15 minutes of the call being made.

I also wish to thank the A&E Department staff for the diligent manner in which they undertook my care, arranging appropriate investigations in a timely fashion and securing my admission to Ward 1.

Lastly I wish to also thank the medical and nursing staff of Ward 1 for their excellent care and diagnosis, which resulted in an early discharge home on a Care Package.

I have no reason to suggest improvements in the service I received as I felt I was in the care of competent, professionals at all times.

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Responses

Response from Stacey Hardy, Lead Nurse CAH Emergency Department, DHH Emergency Department and STH Minors Injuries Unit, Medicine and Unscheduled Care Directorate, Southern Health and Social Services Trust 4 months ago
Stacey Hardy
Lead Nurse CAH Emergency Department, DHH Emergency Department and STH Minors Injuries Unit, Medicine and Unscheduled Care Directorate,
Southern Health and Social Services Trust

Submitted on 10/12/2024 at 18:09
Published on Care Opinion at 18:09

Thank you for taking the time to share your recent experience of the Emergency Department at Craigavon Area Hospital. I will share your kind words with the ED team. I hope you are recovering well.

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Response from Neil Gillan, Co-Production & Partnership Lead, Quality, Safety & Improvement, Northern Ireland Ambulance Service 4 months ago
Neil Gillan
Co-Production & Partnership Lead, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

Submitted on 11/12/2024 at 11:04
Published on Care Opinion at 11:04

picture of Neil Gillan

Good morning Johnbo647,

Thank you for taking the time to share your valued feedback. We are always grateful to those who share their experiences of the services they have received. Feedback such as this lifts the morale of the whole organisation in a challenging period. I wish you a speedy recovery.

Best wishes,

Neil

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