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Everything was very well explained

Posted By velatp59

"Everything was very well explained"

About: Renfrewshire Health & Social Care Partnership Royal Hospital for Children (Glasgow) / Ear, Nose & Throat (ward 3b)

(as a service user),

Went for further investigations. Some tests were done. Everything was very well explained. Staff were patient and calm, and I felt well cared for and not rushed.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 4 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 20/12/2024 at 09:50
Published on Care Opinion at 09:50

picture of Nicole McInally

Dear velatp59

It is wonderful to know that you felt well cared for and not rushed during your visit. I am pleased that the staff provided you with clear explanations and were patient and calm. Your kind words are greatly appreciated and will be shared with the team.

Take Care

Nicole

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