"They are so professional"

About: Glasgow Dental Hospital and School / Oral Surgery - Level 3 and Level 4

(as the patient),

My own dentist referred me to the Glasgow Dental Hospital as I take blood thinners which causes my blood not to clot. 

I waited quite a long time from my consultation to my actual appointment, all in all, almost a year. 

I understand the pandemic shut the world down for a while, so I wasn't worried about the time frame of the appointments. 

At my first appointment I got 6 teeth extracted. Angela was my dentist. She explained everything she was about to do, I was so nervous, I was shaking. I got the injection to numb my mouth, the only 2 that hurt were the very front teeth, the injection that feels like it's going into your nose, really not nice, it was that bad I had to hold the dental assistant's hand. 

As I'm on other medication that makes me become very dry, Angela kept putting vaseline on my lips, which I thought was very kind of her. 

As I felt the pain I had to get more injected, which made Angela not able to remove the remaining two, I'd have to get another appointment. 

I didn't wait long for my return visit. 

This time around I had Grant doing my extraction. Again I was so nervous but they put me at ease. Yes it did hurt but it was over in about 30 minutes. 

My experience at the dental hospital was better than I thought it would be. 

I'd recommend everyone to go there for extractions. Don't stress about anything as they are so professional. Even the aftercare information was good. I did have to contact nhs24, but apart from that it was plain sailing. 

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Responses

Response from Fiona Mackenzie, DCP Manager, Glasgow Dental Hospital, NHS Greater Glasgow and Clyde 2 weeks ago
Fiona Mackenzie
DCP Manager, Glasgow Dental Hospital,
NHS Greater Glasgow and Clyde
Submitted on 11/12/2024 at 15:38
Published on Care Opinion at 15:38


Dear Lynnie79,

I am very sorry that you had a long wait to access treatment. Waiting times can be challenging for patients, thank you for your patience and understanding.

The care you received from Angela, Grant and the team seems to have been kind and compassionate. I am delighted that your experience at Glasgow Dental Hospital was so positive and I hope you are now fully recovered.

I will make sure that your lovely comments are shared with all of the team.

Kindest regards,

Fiona

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