"Thorough and kind"

About: Northern General Hospital

Spent the day in A and E after my husband woke in the night with chest pains. The care from beginning to end was excellent: the ambulance paramedics, the receptionist, the triage nurse, the doctor and the nurses, the person who took blood samples, the orderlies who wheeled my husband around, the tea lady and finally the senior consultant. There was an atmosphere of kindness and care not just to the patients but to their loved ones as well throughout A and E. They did a thorough investigation of all possibilities and left my husband feeling reassured and confident that we could go back for more help if needed. The ambulance came in 15 minutes and we were seen after 15 minutes. This is definitely a quality service with a visibly positive ethos. We were so impressed. Thank you so much!

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Responses

Response from Sheffield Teaching Hospitals NHS Foundation Trust 5 days ago
Sheffield Teaching Hospitals NHS Foundation Trust
Submitted on 18/12/2024 at 14:48
Published on Care Opinion at 14:48


Thank you ever so much for taking the time to share your feedback about your recent experience of care for your husband when you attended the A&E department. We are really pleased to read that your felt that your husband was treated with care at all time and that you had confidence and trust in our staff.

Thank you again for your lovely comments - we have shared this feedback with the team.

We would like to take this opportunity to wish your husband all the best with any ongoing care or treatment.

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