"Treated me with the utmost respect as a patient"

About: Outpatients / Fracture Clinic

(as a service user),

After an accident recently, I fractured my foot and had to be referred to the fracture clinic at Forth Valley Royal Hospital.

I was initially seen by the consultant, Dr Finlayson who was extremely helpful, very professional and reassuring. He answered all of my questions, and treated me with the utmost respect as a patient, which I am extremely grateful for.

I was referred back to the nurse-led fracture clinic some weeks later to check how my injury was healing and was seen by Karen. Karen had an excellent, friendly approach and again put me at ease with her kind and caring demeanour. Karen is an excellent nurse and is the kind of person I would happily have looking after myself, or family members again in future should it ever be required (heaven forbid!).

A massive thanks to everyone involved in this department, you all do an excellent job and the wider hospital system should be grateful to have you all!

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Responses

Response from Kevin McCloskey, Senior Charge Nurse, Orthopaedics & Trauma, NHS Forth Valley last week
Kevin McCloskey
Senior Charge Nurse, Orthopaedics & Trauma,
NHS Forth Valley
Submitted on 12/12/2024 at 16:35
Published on Care Opinion at 16:35


picture of Kevin McCloskey

Dear lafb

Thank you so much for your kind and heartfelt feedback. We are delighted to hear that you had such a positive experience during your care at Forth Valley Royal Hospital.

Dr. Finlayson and Karen will be thrilled to know that their professionalism and compassionate approach made such a difference to your recovery. It's always wonderful to hear when our team members exceed expectations, and your appreciation will certainly be passed along to them.

Wishing you a speedy recovery,

Kind regards

Kevin McCloskey

Senior Charge Nurse

Trauma and Orthopaedics

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