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Helpful staff

Posted By Anne463

"Helpful staff"

About: East Kilbride Locality Support Service / Administration & Reception Services East Kilbride Locality Support Service / Treatment Room (East Kilbride)

(as the patient),

I visited the EK Treatment room with Hunter Health Centre. I was treated kindly by the receptionist who placed me in the care of Lesley, the nurse who took my blood sample for testing. Lesley was very thorough in her mission to find out which bloods were to be taken as there was nothing noted on the form. Lesley persevered calling many other health clinics to find out what bloods to take. Lesley succeeded in this and then patiently tried and tried again until finally she managed to get blood from me. Always a difficult one. I was very grateful and I thank Lesley very much.

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Responses

Response from Karen Maclure, Service Manager, Service Manager - East Kilbride Locality, South Lanarkshire Health & Social Care Partnership 4 months ago
Karen Maclure
Service Manager, Service Manager - East Kilbride Locality,
South Lanarkshire Health & Social Care Partnership

Submitted on 12/12/2024 at 16:49
Published on Care Opinion at 16:49

Dear Anne463

Thank you so much for getting in touch. I was delighted to hear from the reception staff to Lesley within Treatment rooms that we have made such a difference in your journey.

I will be sure to share your wonderful feedback with them

Kind regards

Karen

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Nadia Ait-Hocine, Locality Manager, South Lanarkshire University Health and Social Care Partnership 4 months ago
Nadia Ait-Hocine
Locality Manager,
South Lanarkshire University Health and Social Care Partnership

Submitted on 13/12/2024 at 11:47
Published on Care Opinion at 11:48

Thank you for taking the time to give us feedback... it's lovely to hear the positive experience patients like yourself have. I am genuinely heartened to hear that you felt you were treated kindly and that Lesley, your nurse, was so diligent in getting the purpose of your visit to our Treatment Room right for you.

Many thanks again,

Nadia

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Response from Ann Hughes, Team Leader, ICST & Treatment Room, South Lanarkshire University Health and Social Care Partnership 4 months ago
Ann Hughes
Team Leader, ICST & Treatment Room,
South Lanarkshire University Health and Social Care Partnership

Submitted on 16/12/2024 at 10:02
Published on Care Opinion at 10:02

Dear Anne463

Thanks for taking the time to feedback regarding your visit to the treatment room. Its great to hear, that you felt both the receptionist and Lesley treated you with kindness. I will pass your comments onto Lesley, who I know will appreciate your feedback. I will also pass your comments to Lynn Yule Operational Manager, who manages all admin staff, so she can pass onto the receptionists.

Thanks again

Ann

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Response from Lynn Yule, Operational Service Manager, Administration & Reception Services, South Lanarkshire University Health and Social Care Partnership 4 months ago
Lynn Yule
Operational Service Manager, Administration & Reception Services,
South Lanarkshire University Health and Social Care Partnership

Submitted on 19/12/2024 at 15:31
Published on Care Opinion at 16:28

Dear Anne463

Thank you for your feedback regarding the reception staff within Hunter Health Centre. I was delighted to hear that our admin staff treated you with kindness and helped you whilst you attended Hunter Health Centre Treatment Rooms. I will pass on your kind words to the reception staff. We will ensure that we will continue to provide a high standard of customer care to our patients in East Kilbride.

Thanks again

Lynn

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