"Excellent care"

About: Northern General Hospital

I had a sigmoidoscopy which can be painful and embarrassing, however staff really put me at ease and were lovely. Someone saw me wondering in the corridor and showed me to the right place. Lovely waiting area with books. I was given lots of time to ask any questions and everything was explained thoroughly in a private room with a lovely person. The consultant came to find me in the waiting area and was very nice. Staff chatted to me throughout the procedure and held and stroked my hand which was really comforting. The consultant explained everything as they were doing it. Afterwards, I had my own toilet and changing room with wipes. Then a lovely, comfy chaired discharge lounge with loads of biscuits and a lovely person who made me a tea. Then a separate room for discharge where I was given lots of time to ask any questions and everything was explained thoroughly. Such a positive experience and miles better than endoscopies I’ve had in a hospital in a different part of the UK. I was made to feel like an individual whose needs were important to all staff throughout my time in The Northern General. Thank you so much!

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Responses

Response from Sheffield Teaching Hospitals NHS Foundation Trust 5 days ago
Sheffield Teaching Hospitals NHS Foundation Trust
Submitted on 18/12/2024 at 14:58
Published on Care Opinion at 14:58


Thank you ever so much for taking the time to share your feedback about your recent experience of care when you attended our endoscopy department. We are really pleased to read that you felt well cared for and that you were treated as an individual. It's great to read that you found the environments you waited in both before and after the procedure to be comfortable spaces, and we are glad that the consultant explained everything to you clearly so you understood what was going on.

Thank you again for your lovely comments - we have shared this feedback with the team.

We would like to take this opportunity to wish you all the best with any ongoing care or treatment.

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