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Staff were really helpful and understanding

Posted By bargaindw39

"Staff were really helpful and understanding"

About: GP out of hours / Phone First

(as a service user),

Used the Phone First service Belfast Trust for the first time on Friday. Spoke to a lovely nurse called Bridget and the call handler was also very compassionate. Both staff were really helpful and understanding.

Was a very reassuring service to have and avoided an ED trip as the GP took on board their advice to be seen and facilitated an appointment.

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Responses

Response from Jane Sheridan, inerim service manager Ambulatory care/PTU/GPOOH and service improvement, Ambulatory care/PTU and GPOOH, BHSCT 3 months ago
Jane Sheridan
inerim service manager Ambulatory care/PTU/GPOOH and service improvement, Ambulatory care/PTU and GPOOH,
BHSCT

Submitted on 27/12/2024 at 18:23
Published on Care Opinion at 18:23

dear bargaindw39

my name is Jane Sheridan service manager for Phone First, I would like to thank you for the lovely feedback regarding the team and the Phone First service which we have commenced in Belfast. I will ensure the team are provided with the feedback which is so encouraging.

we would like to share this in our feedback of the service to encourage the public to use it if you you are happy and we would not be sharing any [personal details which would identify you.

I appreciate if you don't want to also please do not feel you have to agree.

kind regards

jane

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by bargaindw39 (a service user)

Yes this is fine to share

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