"Disappointed with my treatment"

I was sent to ED by my GP. I was seen by Gyn then passed onto the medics and then Urology as I had signs of a recurrent UTI. I was given an antibiotic which I should not have been due to allergies and the sample they sent to microbiology was sent in the wrong container so could not be processed. I only took one dose of the antibiotic fortunately.

Whilst in the ED a nurse Laura was looking after me she tried really hard to advocate for me as I didn't agree with the treatment plan nor did she. I was told to return to the Hot Clinic at SAU for my urine results but I deteriorated over the weekend and contacted NHS24. Had this not happened I would have had to take a taxi there and back for nothing as my sample was invalid.

After speaking to NHS24 I was told at 6.20pm a GP would call me within 2h I was called at 12.45am I was then advised to attend OOH ASAP ideally to be seen within 1h and I reluctantly gave in and agreed to attend. I was given an appointment for 2am and sent patient transport I then wasn't seen until almost 4am and was subsequently sent to ED and then MAU.

The Nurse Kat and Locum Dr in MAU were fantastic as was Lynsey who came on dayshift. It so happened Laura was on the ward and was not surprised to see me back! My initial call was to get a referral to DN for assistance with my anti-sickness injections and eventually after over 21h the MAU Dr's done this without issue this could have been done by a GP.

I was then left to pay a taxi fare home having already had to pay for 2 taxis when I was first seen, leaving me further out of pocket. I feel the OOH and weekend service is not fit for chronic illness patients and the amount of different people and opinions involved in my care were disgraceful not to mention the medication administered and mistake with my sample.

I am extremely disappointed with my treatment and care but thought it was important to highlight those who did help me and advocate for me, had it not been for them I would be raising a formal complaint. I am extremely patient and understanding when it comes to wait times I never complained once about the length of time I was waiting but considering I was a potential query sepsis this was not ideal.

I also want to thank Carol who is always so kind to me when I'm in MAU and is very understanding of my autism and complex needs.