"Inconsiderate, unhelpful and disorganised"

During a routine mammogram, scan and biopsy at my home country (Greece) a cyst with possible presence of endocrine papilloma was discovered on my left breast and the doctor in Greece suggested a removal. On my return from Greece I visited The GP who referred me to the breast surgery at Chase farm hospital and I must say I was given an appointment fairly quickly. During my initial appointment on the 18/10 they repeated the mammogram and the scan and they also took a sample for biopsy. The Doctor explained to me that there is a possibility that results may be inconclusive and I may need to provide the test results from Greece without explaining the cost. I received a date for a further appointment at chase farm hospital for 8/11 to discuss my results and so far i was impressed with the efficiency and with how serious this is taken. Unfortunately it all went the wrong way after that. On the 8/11 I took the day of work and about 1hr before the appointment I received a call from the breast surgery informing me that I do not need to visit the hospital as my results were inconclusive and the scan shows malignancy but the biopsy benign.

They requested that I provide the test results from Greece but on an official translation that costs £200 and when I explained that I cannot afford that they said that they would send me a letter to which I could respond so they could follow a different route in Order for this to be resolved.

2 weeks later on 22/11 I called the breast surgery again as I was still waiting for the letter and again they requested the official translation and I explained again that I cannot afford the £200 and again I was told to wait for the letter.

On 3/12 I called again the breast surgery as I was still waiting for the letter and I didn’t know what to do and I didn’t have my results and I was getting very worried again. Again I was told they need an official translation and again, I explained I cannot afford it so they told me again to wait for the letter.

Today 15/12 nearly 2 months since my initial appointment and I’m still waiting for a letter and the results of my biopsy.

I feel that the hospital is completely inconsiderate of peoples circumstances and they expect me to be able to pay when instead i should be receiving free health care as a citizen on the UK for the last 12 years.

They are completely inconsiderate of my feelings especially when the subject could be potential cancer.

they are completely disorganised and this situation is possible delaying me from receiving treatment.

I’m planning on raising an official complaint as these people are playing with my health and this is really affecting my psychology.