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I was made to feel cared for

Posted By DionysusofCowal

"I was made to feel cared for"

About: Cowal Community Hospital (formerly Dunoon General) / Accident & Emergency Cowal Community Hospital (formerly Dunoon General) / Radiography

(as a service user),

Attended A&E with suspect fracture. Dept staff were friendly and I was made to feel cared for. I was even offered pain relief for the injury whilst waiting.

Similarly, the x-ray dept staff were excellent.

Everything was very well explained by the Doctor, and I left after careful strapping by nursing staff. 

From arrival to departure about 90 minutes. Awesome!!

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Responses

Response from Sylvia Fraser, Clinical Governance Facilitator & NHS Highland Operational Lead for Care Opinion, Clinical Governance, NHS Highland 9 months ago
Sylvia Fraser
Clinical Governance Facilitator & NHS Highland Operational Lead for Care Opinion, Clinical Governance,
NHS Highland

I am part of the overall team who manages complaints for NHS Highland and are known as the Feedback Team. We offer patients, relatives, MPs/MSPs, staff and anyone who requires assistance is registering a concern or formal complaint.

Submitted on 15/01/2025 at 12:54
Published on Care Opinion at 12:54

picture of Sylvia Fraser

Dear DionysuscofCowal

Thank you for your further post confirming your feedback following your attendance at Cowal Community Hospital Emergency and Radiology Departments.

We are delighted to hear that you received such good care from everyone following your attendance.

Can you please refer to my previous response highlighted earlier today which I hope you received.

I can also confirm that you lovely feedback has been sent to the staff noted in your correspondence.

With best wishes

Sylvia

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