"They made me feel completely at ease"

About: Belfast Health & Social Care Trust / The Rose Clinic

(as a service user),

I availed of abortion services through the Rose Clinic.

I also attended for a coil fitting. I could not speak highly enough of this clinic and the staff. They are the most lovely, kind and patient staff I have ever came across through our health care. I felt like nothing was too much to ask, they contacted me back anytime I had a query and the care they provided to me was absolutely excellent.

The staff have so much time for you as the patient and answered every single question, no matter how small. They made me feel completely at ease and really helped me with something which can be a difficult topic/ situation for some women. Honestly could not fault the care and how they treated me throughout the time I was in and out of the clinic.

They really deserve recognition for how professional and just genuinely lovely they are to the patients in the Rose Clinic.

Everyone working there from the reception staff to the consultants are just delivering such an excellent level of care. 

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Responses

Response from Karen Brown, Specialist Midwife, Women and Child Health, Belfast Health and Social Care Trust yesterday
Karen Brown
Specialist Midwife, Women and Child Health,
Belfast Health and Social Care Trust
Submitted on 23/12/2024 at 16:17
Published on Care Opinion at 16:17


Thank you so much for taking the time to provide such wonderful feedback. It is so lovely when patients have had such a positive experience especially when conversations can be challenging and difficult at times. This will delight everyone in the team and gives us the assurance that we are doing a good job!. Thanks again and I hope you have a lovely Christmas.

Kindest Regards from 'The Rose team'

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