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"Hip Arthroscopy"

About: Gartnavel General Hospital / Day Surgery Unit Gartnavel General Hospital / Orthopaedics (ward 4c) Queen Elizabeth University Hospital Glasgow / Orthopaedics (Wards 10a, 10b, 10c &10d)

(as a service user),

I had surgery at Gartnavel in July 2024 - referred from Queen Elizabeth University Hospital, it had been a long road to get to this stage unfortunately since my first referral by GP about my hip 8 years ago! I was very hopeful for a positive outcome.

The care from staff in hospital -  the anaesthetists and the surgeon -  was excellent. I was discharged same day and staff were friendly so I felt at ease.

Unfortunately the surgery was more complex and didn't improve my symptoms due to more extensive wear and problems discovered with hip, pain has increased so will require a hip replacement very soon - the surgeon explained clearly on my follow up appointment.

The only issue was a bit of a disconnect with physio afterwards, a separate letter was sent to book and there were no appointments South of Glasgow - delay would be five weeks to a first appointment post-surgery. I managed to persevere to get an earlier appointment by travelling further away to another area. This would likely have delayed my recovery . If this was arranged in tandem with surgery as part of planned process it would be easier and more efficient, I think physio was essential to get mobile and back to work. The care by physiotherapist in Parkhead was very useful.

The care and professionalism by almost all staff I have experienced at every stage of the journey from referral from GP has been excellent. However the timescales and delays have been very extensive and quite challenging with chronic pain trying to remain healthy and reasonably active with increased limitations over time.

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Responses

Response from Morag Busby, Lead Nurse, Orthopaedics (Queen Elizabeth University Hospital and New Victoria Hospital), NHS Greater Glasgow and Clyde 3 months ago
Morag Busby
Lead Nurse, Orthopaedics (Queen Elizabeth University Hospital and New Victoria Hospital),
NHS Greater Glasgow and Clyde
Submitted on 27/12/2024 at 10:55
Published on Care Opinion at 10:55


Dear VeloDad,

Thank you for taking the time to get in touch to tell us about your recent experience in Gartnavel Hospital under the Orthopaedic team.

I'm pleased to hear that this arthroscopy procedure went well and you found the surgical care excellent and the staff friendly. I will pass on your positive feedback to the Orthopaedic theatre and ward staff at GGH.

I'm sorry that you experienced difficulty accessing physiotherapy when it was required. If you wish to contact us via the complaints department email: ggc.complaints @nhs.scot with your personal details, we will be able to look into your concerns in detail.

We recognise the frustration resulting from your current wait for surgery, particularly as you describe the pain and limitations you are experiencing. I would assure you that the clinical teams are working hard to address the backlog of elective operations. I hope you won't have to wait too much longer for your joint replacement surgery and hope all goes well.

Best wishes

Morag Busby, Lead Nurse Trauma and Orthopaedics

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