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"I feel very let down and unsupported"

About: WestMARC (Lanarkshire) / Bioengineering Clinic

(as the patient),

I had my foot and lower limb amputated just below my knee in Sep 2023. After a period of recovery and healing of my wound I was finally able to get a fitting for prosthetic leg which was life line I had been waiting for after several surgeries and being bed bound.

As you can imagine, losing a limb is traumatic and it has been very hard to deal with. It has taken its toll on me physically and mentally to say the least. I am currently attending a psychiatrist to help me work through the PTSD from all the operations and trauma of this and coping with my new way of life.

Initially when leg was fitted I understood there would be tweaks and adjustments needed and was just grateful to get back on my feet. However each time I have had a new mould or adjustment it just doesn’t fit me properly. I am now on my third mould which has been made too big and three members of staff have agreed it is too big but I am no further forward in receiving a new one. This mould is by far the worst and most painful and I am now bed bound again and need to wear up to five pairs of socks to stop my knee slipping deeper into mould which causes extreme pain. I can appreciate that there will be an element of discomfort and pain especially after wearing for periods of time. I can accept that but what I am experiencing is excruciating and surely that isn’t acceptable and adequate to be left in this way. I can barely wear leg for even a couple of hours without being in agony. Every step is unbearable.

On my last few visits to WestMARC I feel I am a burden and do not feel welcomed because I am not happy with the mould and leg I have been provided. I do not feel it’s my fault that the mould does not fit and is too big, and I am not complaining for the sake of it, if it fitted and I had some quality of life then I would not be attending or complaining. I just feel disregarded and not heard. This is really affecting my mental health and I barely leave my bed as I just do not want to face trying to move around and struggling with leg on due to the pain.

The surgeon has also advised I may need more surgery to put more padding at the stump area which I could wait for up to a year to have carried out, surely I can’t be left like this for this length of time,  I also disagree that’s this is what is needed. I think it’s the prosthetic causing the issue and not my stump. No one seems to believe me or try again to get this right with another fitting. Even if I do require surgery, surely there is another solution in meantime to fit a mould that is supporting my knee and stump in the right places; but each time it’s not right so far.

I know life won’t be the same with having this disability but I do not believe I should be left in this predicament and left bed bound and popping painkillers constantly to cope with pain. Surely more can be done here. I just feel helpless and so depressed and don’t know where to turn. I feel very let down and unsupported.  

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Responses

Response from Laura Brady, Prosthetic Clinical Lead, WestMARC, NHS Greater Glasgow and Clyde 2 months ago
Laura Brady
Prosthetic Clinical Lead, WestMARC,
NHS Greater Glasgow and Clyde
Submitted on 10/01/2025 at 10:18
Published on Care Opinion at 10:18


I am sorry to hear this is your experience of the WestMARC Prosthetic service. We endeavour to ensure our patient experience is a positive one. Please can you contact me on 0300 790 0129 to discuss further.

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Update posted by februarywr56 (the patient)

I left a message for you to call me back in response to your comment above and 2 weeks down the line and I have had no response. I did have a schedule appointment after my post above and I have been told I will receive a new mould but I hope this one will finally fit and be comfortable and I don’t have to wait too long between mould and fitting as I am in a lot of pain.

Response from Laura Brady, Prosthetic Clinical Lead, WestMARC, NHS Greater Glasgow and Clyde 2 months ago
Laura Brady
Prosthetic Clinical Lead, WestMARC,
NHS Greater Glasgow and Clyde
Submitted on 27/01/2025 at 11:25
Published on Care Opinion at 11:27


Apologies we have been unable to get back in contact with you. Hopefully following our conversation today we will be able to resolve some of the issues highlighted. Many thanks for your your feedback.

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