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Excellent care in CAH

Posted By nuthatchsc66

"Excellent care in CAH"

About: Craigavon Area Hospital / Emergency Department Craigavon Area Hospital / Intensive Care Unit Northern Ireland Ambulance Service / Emergency ambulance response Northern Ireland Ambulance Service / Emergency Control

(as a parent/guardian),

Before Christmas my son was unwell early one morning. I rang out of hours doctor who told me to ring 999 when he was unresponsive. She also called me back again to ensure the ambulance was with my son. The 999 operator was calm and told us what to do, the ambulance was with us very quickly and called a second ambulance. Despite the severity of the situation everyone was calm and professional.

When in A &E nurse Sophie was lovely and explained what was happening. My son was then transfered to ICU. I cannot praise everyone we have encountered on this scary journey enough. Staff have been caring, responsive and are invested in my sons health improving. As a family we have felt cared for, supported and our son has had first class treatment. With all the negative comments going around just now we want to say that when a crisis hit our family all the healthcare services we encountered were absolutely amazing and we could have lost our son if it were not for them. Thank you will never be sufficient to show our appreciation. Xx

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Responses

Response from Maggie Hamilton, Experience & Involvement Facilitator, Quality, Safety & Improvement, Northern Ireland Ambulance Service 2 months ago
Maggie Hamilton
Experience & Involvement Facilitator, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

The Northern Ireland Ambulance Service (NIAS) Experience and Involvement Facilitator is responsible for developing and delivering high quality, effective services and processes for NIAS Service Users, Carers, their Advocates, the Public and NIAS Staff across Northern Ireland (NI) to facilitate and enable them to fully contribute to and participate in experience and involvement in relation to the NIAS.

Submitted on 10/01/2025 at 12:59
Published on Care Opinion at 12:59

picture of Maggie Hamilton

Good afternoon nuthatchsc66,

I would like to begin by thanking you for taking the time to share your experience of the Northern Ireland Ambulance Service. It was reassuring to learn how quickly the ambulance arrived and how calm and professional the staff were in the situation. As an organisation we are committed to consistently show compassion, professionalism, and respect for the patients we care for.

I hope your son is recovering well

Kind regards,

Maggie

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Response from Stacey Hardy, Lead Nurse CAH Emergency Department, DHH Emergency Department and STH Minors Injuries Unit, Medicine and Unscheduled Care Directorate, Southern Health and Social Services Trust 2 months ago
Stacey Hardy
Lead Nurse CAH Emergency Department, DHH Emergency Department and STH Minors Injuries Unit, Medicine and Unscheduled Care Directorate,
Southern Health and Social Services Trust

Submitted on 21/01/2025 at 15:59
Published on Care Opinion at 15:59

Thank you for taking the time to share you recent experience of the Emergency Department at Craigavon Area Hospital. I am sure this was a very scary experience for you and I am delighted that Nurse Sophie was able to reassure you at this time. I will share your kind words with the ED nursing team. I hope you son is recovering well following his recent illness.

Stacey

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