Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Excellent emergency coronary care

Posted By Katherines016

"Excellent emergency coronary care"

About: Golden Jubilee National Hospital / Cardiac Surgery Golden Jubilee National Hospital / Thoracic Surgery Scottish Ambulance Service / Emergency Ambulance Scottish Ambulance Service / Patient Transport Service University Hospital Hairmyres / Emergency Department

(as a friend),

Today is the 2nd anniversary of me receiving the greatest gift that could ever be given and that gift was given anonymously, the gift of a second chance at life through the donation of a heart.

I am eternally grateful to the donor and their family for this extremely unselfish gesture. So today is a day for thanks thank you to all the staff at Hairmyres hospital to the paramedics who took me there then on to the NHS Golden Jubilee where I could not possibly have received better treatment.

To the consultants, the doctors and nurses, surgeons, physiotherapists, psychologists, radiologists and all non medical staff who all made my stay there as comfortable as possible.

Lastly to all the people, family and friends who have (and still are )there for me. I include the amazing golden jubilee transplant team in that too. Thank you for every good wish ,prayer and deed that you have done for me it has at times been hard but worth every bit of it to be here amongst people that mean the world to me. A big love to you all and thank you all.

--

The above is shared from a very grateful friend, with consent.  Thanks for keeping our beloved friend on this planet.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Marie Kennedy, Patient Experience Manager, Corporate Affairs, Scottish Ambulance Service 3 months ago
Marie Kennedy
Patient Experience Manager, Corporate Affairs,
Scottish Ambulance Service

Submitted on 14/01/2025 at 09:07
Published on Care Opinion at 09:07

picture of Marie Kennedy

Dear Katherines016,

Many thanks for taking the time to share your friend's feedback and experience here on CareOpinion. We wish them a swift recovery from their transplant. I am delighted to read about their positive experience of the Scottish Ambulance Service and the many other partners and NHS staff that were involved in their care. It means a great deal to staff to receive such feedback.

If you wish I can pass on the feedback to the crews directly. To do so we would need to know the date, time and address that the paramedics attended and the patient's name. This information can be sent to sas.feedback@nhs.scot for the team to pick up. If you do decide to do this, would you be so kind as to make reference to your CareOpinion username so that the team can easily locate your story and share it with the crew.

I wish you all the very best and thanks again for sharing your feedback.

Kind Regards

Marie,

Patient Experience Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Hollie Smith, Risk and Feedback Facilitator, Clinical Governance, NHS Golden Jubilee 3 months ago
Hollie Smith
Risk and Feedback Facilitator, Clinical Governance,
NHS Golden Jubilee

Submitted on 16/01/2025 at 09:51
Published on Care Opinion at 09:51

Dear Katherines016,

Thank you for taking the time to post about the amazing gift of a transplant that your friend received at NHS Golden Jubilee. The gift is of a transplant is incredible.

It is a pleasure to share your friends experience with all the wonderful staff involved in their care who I know will appreciate this amazing feedback. All our teams are committed to providing excellent patient care and it is evident from your friends experience that the care they received was of the highest standard. I hope your friend is continuing to do well and I would like to wish them all the best for the future.

Kind regards

Hollie

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 3 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 17/01/2025 at 11:31
Published on Care Opinion at 11:31

picture of Jennifer Montgomery

Dear Katherines016,

Thank you for sharing your experience of University Hospital Hairmyres, Emergency Department.

I am so happy to hear of the incredible gift your friend was given, and the gift you were given of keeping your beloved friend with you. I will ensure that I pass on this lovely story to the whole team who I am sure will get a real boost in hearing the difference their actions can make.

Wishing you, and your friend, a long and happy friendship.

Best Wishes,

Jenni

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k