Care Opinion

Everybody involved was efficient and friendly

Posted By MWITA

"Everybody involved was efficient and friendly"

About: Royal Alexandra Hospital / Day Surgery Unit

(as the patient),

Had a hysteroscopy and biopsy here recently in early January.

My consultant Dr Zwizwai was very informative and had clearly and comprehensively explained the process clearly at my previous appointments and did so again when I arrived at Day Surgery.

Nursing staff were FANTASTIC!! They were all so helpful, professional. friendly, and caring. Special mentions for Ward nurses Nisha and Karen who made sure that the procedure was as stress free as possible and took great care of me. Lisa in Recovery was also delightful and very helpful, as was Lesley Ann who worked with anaesthetics team to take me to theatre. Anaesthetics doctor Aaron explained the anaesthetic procedure clearly beforehand and took account of my previous issues in that area, 

Everyone ensured that pain management was available as soon as it was needed - intravenous in Recovery, tablets and heat pads back in the ward. Everybody involved was efficient and friendly and couldn't be faulted. Arrived at Day Surgery first thing, and was back at home just after lunch. Great!

My only criticism is that there is a 12 week wait for biopsy results, but that's not Day Surgery's fault.....
More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC last month
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 23/01/2025 at 09:01
Published on Care Opinion at 09:01

picture of Kevin Torbet

Dear MWITA

Thank you so much for taking the time to share your recent experience with us. We’re delighted to hear that your care was delivered with such professionalism, kindness, and attention to detail.

We’ll make sure your lovely feedback is shared with Dr Zwizwai, Nisha, Karen, Lisa, Lesley Ann, and Aaron, as well as the rest of the team involved in your care. They’ll be so pleased to know their efforts made your procedure as stress-free and comfortable as possible. It’s great to hear that pain management was effective and that the team provided such clear communication throughout.

We understand the waiting time for biopsy results can be difficult, and we sincerely appreciate your patience. Please rest assured that our teams are working hard to process results as quickly as possible.

Wishing you a smooth recovery, and thank you again for your thoughtful message – it really means a lot to us!

Kind regards

Kevin

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Nikki Harvey, Lead nurse -Gynaecology, Gynaecology, NHS Greater Glasgow and Clyde last month
Nikki Harvey
Lead nurse -Gynaecology, Gynaecology,
NHS Greater Glasgow and Clyde

Submitted on 23/01/2025 at 11:09
Published on Care Opinion at 11:09

picture of Nikki Harvey

Dear MWITA,

On behalf of gynaecology, thank you so much for your fabulous feedback.

I agree with Kevin's response re biopsy results that we are trying hard to improve - but totally understand how difficult this is when you are waiting for your results.

I will be delighted to share this feedback with Dr Zwizwai.

I wish you well in your recovery.

Kind regards,

Nikki

Nikki Harvey Lead Nurse Gynaecology/ACS

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by MWITA (the patient)

Hi Nikki and Kevin

Thanks for your responses. Two comments -

1.As I said, I am well aware that the wait for biopsy results is not in the control of Gynaecology or Day Surgery but please pass my concern to the relevant department, or give me their contact details and I'll flag it up to them!

2. Yes, please let all of the staff I named know how pleased I was with the care I received.

Cheers,

Opinions
Next Response j
Previous Response k