"Day surgery staff"

About: University Hospital Wishaw / Day Surgery

(as the patient),

I had an appointment at Wishaw hospital for a hysteroscopy and an endometrial biopsy. The staff were lovely, welcoming and friendly and did their best to put me at ease.  The consultants and anaesthetist who were performing the day surgery visited each of us on the ward and discussed what would be happening, they also ensured they were completely informed on each of us re allergies etc. Everyone was very professional but in a relaxed and friendly way. After the procedure I was returned to the area I had been admitted to and was looked after by the same group of nursing staff, Cheryl looked after me on admission and Tracy after the procedure. The ladies were lovely. So thank you to you both.

 I was well taken care of and really appreciated the tea and sandwich after. Tracy also ensured I knew what I was doing with the meds supplied for home and the importance of the sexy socks I was to wear for the following six weeks 😂….they truly are a delight.

In all a much dreaded event was made easier by the lovely team of staff.

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 2 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 17/01/2025 at 12:19
Published on Care Opinion at 12:19


picture of Jennifer Montgomery

Dear sierraf86,

Thank you for sharing your experience of University Hospital Wishaw, Day Surgery.

It can be a worrying time attending hospital for a procedure and I am so pleased to hear that you had such a wonderful experience. This must have been very reassuring for you. I am glad you found our staff to be professional but relaxed and friendly and ensured you were kept updated on everything. It makes such a difference to your experience.

I look forward to passing your kind words onto the whole team who I am sure will get a real boost in hearing your feedback.

I hope you are recovering well, and following the advice about your sexy socks!

Best Wishes,

Jenni

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