"Visiting parents in an emergency "

About: Ripley Hospital

Visited today, great receptionist, helpful and appreciated my situation. Somewhat a little defensive nurse. Made the error of saying dhu to be told we are not dhu. Well it was when I was a clinician with Dchs. I don’t need to know the Drs gone home sick either. Is that not confidential.

I’m Visiting from France, urgent visit to UK due to father being admitted to Rdh and I didn’t bring enough of my own meds, tried 111, chemists and urgent care cte. I understand it’s my fault. But definitely a reluctance to help and I can see why A+E are so busy, told to go to A+E for my meds and register with a temp GP. I’ve my tablet boxes ( anxiety meds and pain relief ) but nobody willing to prescribe. Is it really that difficult to issue a prescription when I’ve the empty boxes with me. I know that I have to pay that’s not a problem.

Again receptionist was so kind. Thank-you

I will just remain in pain and get more depressed.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Patient Experience Co-ordinator, Patient Experience Team, Derbyshire Community Health Services 2 days ago
Submitted on 03/02/2025 at 10:00
Published on Care Opinion at 10:00


Hello,

Thank you for taking the time to provide feedback on your experience at Ripley Hospital Urgent Treatment Centre. We are very sorry to read about your experience. This is not our usual standard of care and we would like to reassure you we have taken your comments very seriously. Your comments will be reviewed by the Service Manager and where possible, appropriate actions will be taken.

However, we would welcome the opportunity to look into your concern further and respond to you directly. If you would like to take this option, please do contact the Patient Experience Team on 01773 525119 or email DCHST.PatientExperienceTeam@nhs.net.

Thank you

Patient Experience Team

Derbyshire Community Health Services

Opinions
Next Response j
Previous Response k