"Poor communication and patient care"

After waiting nearly three years for a gastroscopy, I have finally had the procedure which has identified the need for further treatment, scopes and specialist advice. I was informed to go to my GP in the new area I live to inform them that I would need to be placed under a surgeon's care more locally (due to moving house during the 3 year waiting period). 

After multiple appointments denied to me (I was refused appointments that would need me travelling due to the need for sedation and my lack of family), I was finally provided with an appointment. During the pre-checks I had the most disinterested, unkind, judgemental nurse I have met in a fair while. They huffed and puffed as I described my anxiety and made their disdain of me clear when I explained I needed sedation (lo and behold, the surgeon stated I actually need an anaesthetist due to the complexities of the case). 

I have just been informed by the GP after an appointment with them that I should never have came to them with this request and the surgeon should have done it. After sitting through the whole appointment taken up by the GP talking about their surgical colleague not organising this administrative task, I was informed they would just re-refer me to the surgical team which means going to the bottom of the waiting list again. I feel this is totally unacceptable and I informed the GP of this (which they ignored). I informed the GP of the concerning imaging noted on the scope and of my family history of oesophageal cancer, but they did seem to care. 

I do not usually use my status as a health professional for my own circumstances, but I am glad I know of the escalation processes as this would be terrifying for someone without prior knowledge of the ability to inform the care ombudsman, NMC or GMC. Hopefully, this does not come to me needing to escalate to this level but I feel it might.