"Always administration problems "

This is the latest of many errors or inappropriate treatment of me by administerial staff i.e. mostly receptionists.

Yesterday, I went online to order a repeat prescription in the usual manner but this time my prescription medications were not listed as 'approved'. I only had 2 of 6 'approved' yet I was still unable to order a repeat prescription of these medicines one of which is very important and must not be stopped suddenly (and I have just 4 days worth left). I was not contacted about this change and there was no explanation on the NHS website e.g. in a message in my inbox. I responded by attempting to find an explanation using the website's help and advice links and managed to leave a message asking what I am to do. The reply I received was to follow the link to give feedback here which is hardly going to help matters. I need my medication first and foremost!

I can only presume that I must telephone the practice but I do not relish that prospect because of the long delays and general unhelpfulness of the receptionists who seem to function like robots working to a flowchart. The intention behind this is quick and efficient handling of patients but the moment any patient has the least requirement for human reasoning, and maybe a little understanding and compassion, and reassurance, the system breaks down with the receptionist reacting as if the patient is being deliberately difficult and/or demanding something unreasonable or impossible i.e. if it isn't on the flowchart, it can't be done - no matter how urgent the matter may be. It seems as if only a literal matter of life or death could prompt one of them to lift a telephone to speak to an actual doctor. They would rather tell the patient to go away and call 111 or 999 rather than that.