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Excellent care

Posted By Emm4

"Excellent care"

About: University Hospital Hairmyres / Emergency Department

(as a parent/guardian),

Really thankful for the great staff at Hairmyres who saw my daughter recently. She was put at ease and everyone was friendly and thorough dealing with her medical issue. 

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 2 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 17/01/2025 at 12:22
Published on Care Opinion at 12:22

picture of Jennifer Montgomery

Dear Emm4,

Thank you for sharing your experience of University Hospital Hairmyres, Emergency Department.

I am sorry to hear that your daughter took unwell and needed to attend hospital. I am so pleased that everyone was friendly but thorough when treating her. This must have been very reassuring to you as a parent, but also helped to make your daughter feel at ease.

I look forward to passing on your kind words to the team who I am sure will be delighted to hear your feedback.

I hope your daughter is feeling better.

Best Wishes,

Jenni

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