"Great caring helpful staff"

About: Queen Elizabeth University Hospital Glasgow / Acute Receiving Unit (Units 1-5) Queen Elizabeth University Hospital Glasgow Acute Receiving Unit (Units 1-5) Glasgow G51 4TF

Posted by DionysusofCowal (as a relative), 2 months ago

The staff at ACU 1 were great with my elderly mother and were happy to answer questions and explain about her condition.

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Kevin Torbet

Admin Assistant, Patient Experience and Public Involvement,

NHSGGC

Submitted on 23/01/2025 at 09:13

Published on Care Opinion at 09:13

Dear DionysusofCowal
Thank you for sharing your feedback about your visit to ACU 1. We’re so pleased to hear that the staff provided great care for your mother and took the time to answer your questions and explain her condition clearly.
It’s always our goal to ensure patients and their families feel informed, reassured, and supported, so it’s wonderful to know the team achieved that for you and your mother.
We’ll make sure your kind words are shared with the staff at ACU 1 who I'm sure will be delighted to know their efforts made a difference.
Wishing your mother all the best in her care and recovery.
Kind regards
Kevin

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