"Having to stand while waiting"

I attend a haematology clinic at the Beatson regularly and it is always very busy. Each appointment is a complicated 3-step process since the patient must have weight and blood pressure checks, then see a doctor then have bloods taken. There is inevitably a lot of waiting although the staff work very hard to minimise the waits.

Recently I had to stand for most of the time and also felt very anxious with so many strangers around me. Typically the patients have low stamina and a compromised immune system as a result of their condition/treatment. The waiting area is just not set up for the volume and condition of the patients- for example there were not enough chairs.