"Uncaring & unsupportive"

I have been let down by Eccles Gateway on several occasions. I have been made to feel that I’m just a statistic, and that my well-being is treated on an appointment-by-appointment basis, never seeing the same healthcare professional more than once over the last three years.

I’ve found it impossible to make an appointment on multiple occasions. Most recently, I had an out-of-hours GP appointment who genuinely laughed when I told them the treatment plan I was hoping to get for my specific case. No one wants to be laughed at, particularly not by a healthcare professional when they’re vulnerable and in need of help.

I was left with no follow-up appointment for a medication change that could lead to severe side-effects and told by the reception staff that I need to make an appointment in two weeks time on the day… again.

Being left with no follow-up appointment when you need one is frustrating and scary at the same time. It’s like being left to fall without a safety net.

I was being treated by another service who was sending Eccles Gateway correspondence regularly about my treatment, and Eccles Gateway issued me a prescription which directly clashed with one I was prescribed by the other service because the issuer didn’t read my case notes.

I have been passed from pillar to post, desperately seeking help from the health professionals at Eccles Gateway and every time I manage to get an appointment and speak to someone, I’m left feeling disillusioned, unseen, unheard and like my well-being is even less important than when I went in for the appointment.

I know the NHS is stretched thin, but this is the first time I’ve been so let down by a healthcare service which is negligent with its patients to such an extent that they may actually cause harm.

I wouldn’t recommend this surgery to anyone, it’s a mystery to me how it has such a high rating on Google - perhaps those people aren’t requesting the same care for the same issues as me from Eccles Gateway.