Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Made a difference to my day

Posted By Chris888

"Made a difference to my day"

About: University Hospital Monklands

(as a service user),

I am writing this a short thank you to highlight how a member of staff working in the Monklands Car parking section made a difference to my day - I believe his name to be Dean. 

I was assisted in being able to park within the car parking zone, what helped me to get to my appointment ahead of time, I am going through things in the hospital and his kindness and willingness to help made such a difference to my day! 

Really helped me to arrive for my appointment feeling really positive and with a smile that someone was willing to help. 

I thanked him and explained he had made a difference to my day, really pleased. 

Thank you once again! 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 3 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 21/01/2025 at 17:19
Published on Care Opinion at 17:19

picture of Jennifer Montgomery

Dear Chris888,

Thank you for sharing your experience with Dean in the University Hospital Monklands Car Park.

I am delighted to hear that Dean was able to help you with parking and make it a more efficient and enjoyable process. It can be a worrying time attending hospital and added stress about parking and being on time for your appointment will only make the experience worse so I am glad that a small change has made a big difference to your day.

I have shared your feedback with Dean's manager and I am sure he was delighted to receive it and know that his efforts have not gone unnoticed.

I hope you are keeping well.

Best Wishes,

Jenni

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k