"I felt in very safe hands"

Going into lockdown I was due to get a filling, not being my happy place I was kind of happy the appointment being cancelled! Lockdown was what it was and surgeries started to operate again. My tooth started to deteriorate and bit the bullet to make an appointment and get it resolved. We talked through the work and my preference was sedation. 

My Fife dentist said they’d refer me and I’d be added to a likely long list. Not hearing anything after a good few months and the tooth deteriorating, I went on the front foot and discovered the Fife sedation surgery wouldn’t take me as I am a P&K council resident. 

My dentist didn’t know where to refer me to, time marched on and on and I investigated myself. Broxden said they could take me as a referral and called my dentist to advise the same. They had discovered the same and had got me finally on the list. 

My first visit to Broxden was good, they had suffered an IT outage but met Wendy and her colleagues. They apologised and I totally understood, it was outside of their control. They examined and talked through options. The care and understanding nature of the team were fantastic. Being a nervous patient I was instantly at ease and felt in very safe hands. 

With IT systems being restored for my second visit, I got my X-ray and again a full explanation of the work, processes and sedation options. I left happy from my non happy place.

D Day. Arrived at the surgery, met the team, work outlined again and surgery was like a dream. I cannot praise the way Wendy and her colleagues looked after me from the initial visit to leaving the building highly enough. The awareness and compassion of how to treat nervous patients was fantastic. I had no idea what they did when sedated but a bonus scale and polish is always appreciated. 

My biggest issue is local communication within Fife and that’s why I’ve spelt out the backstory here. I get financial budgets between different NHS bodies but I would have thought a list of referral surgeries should have been in place. That isn’t to be taken critically by anyone.

All work within Broxden and communication has been fantastic.