Care Opinion

Excellent service for urticaria vasculitis

Posted By NormaCG

"Excellent service for urticaria vasculitis"

About: Crosshouse Hospital / Dermatology

(as a service user),

Weals which were painful and itching started to appear last Friday. Given steroids and antihistamines by the advanced nursing practitioner at my local surgery.

Condition spread rapidly over the weekend and the advanced nursing practitioner made a home visit on the Monday, took photos and emailed dermatology Crosshouse Hospital at 1:30pm.

I received a phone call from the hospital at 1:50pm and was invited to come for an immediate consultation with the consultant dermatologist, Dr. Honan. Excellent service! Blood samples taken and an enhanced steroid and antihistamine programme started.

Follow-up appointment today showed marked improvement and follow-up consultations are in place. Felt very reassured and so impressed with the empathetic and professional care I have received from all staff, especially Dr. Honan, who kept me informed when her very busy clinic was running behind time.

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Responses

Response from Pamela Gibson, Patient Experience Facilitator, Nursing, NHS Ayrshire and Arran 2 months ago
Pamela Gibson
Patient Experience Facilitator, Nursing,
NHS Ayrshire and Arran

Monitor stories and provide administration for NHS Ayrshire & Arran

Submitted on 21/01/2025 at 14:38
Published on Care Opinion at 14:38

picture of Pamela Gibson

Dear NormaCG

Thank you for taking the time and trouble to share this lovely feedback about the care provided by the Dermatology Service at University Hospital Crosshouse

I am sorry to hear that you had to attend the hospital under the circumstances you describe. This must have been quite an anxious time for you. It is however reassuring to know that you received such prompt, professional and supportive care from our staff whilst you were under our care. This is a lovely example of the patient centred care that we strive to provide.

Our staff really appreciate receiving feedback from their patients and it will be my pleasure to share your kind comments with the wider Dermatology Team and with Dr Honan in particular.

Please accept my best wishes for your ongoing recovery and thank you once again for taking the time to acknowledge your care experience.

Kind Regards

Pamela

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