Care Opinion

Friendly, supportive and efficient

Posted By HK57

"Friendly, supportive and efficient"

About: Trauma & orthopaedics / Orthopaedic National Treatment Centre Victoria Hospital / Pre-assessment

(as the patient),

I had an excellent pre-op experience at the National Treatment Centre. All the staff I met were very friendly, supportive and efficient. The new centre itself is sparklingly clean, well designed and spacious.

My only small gripe is that I failed to read the site map properly and confused 3  with Phase 3. This meant I was in the main hospital, where reception was unmanned and there is no signage to The National Treatment Centre. I eventually found it, via a detour to outpatients in the main hospital.

Maybe the map could be labelled more clearly or just larger print; some internal signage would be helpful. I was probably unusual, as I parked in a street outside the hospital so arrived as pedestrian.

However once in the right place, I was treated very well indeed, thank you!

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Responses

Response from Stephanie Allan, Interim Charge Nurse, Pre-assessment Suite, NHS Fife 2 days ago
Stephanie Allan
Interim Charge Nurse, Pre-assessment Suite,
NHS Fife

Submitted on 20/01/2025 at 18:03
Published on Care Opinion at 18:03

Dear HK57,

Thank you for taking the time to provide feedback on the pre-assessment service. I am delighted to hear all the staff were friendly, supportive and efficient. It is important to us as a department that patients feel well supported in their pre-op stage so that they can get the most out of the service. I will pass on your compliments to the staff.

On behalf of the pre-assessment department I wish you well with your upcoming surgery and recovery.

Kind regards

Stephanie Allan

Acting Senior Charge Nurse of Pre-assessment

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Response from Siobhan Mcilroy, Head Patient Experience, Corporate Services, NHS Fife yesterday
We are preparing to make a change
Siobhan Mcilroy
Head Patient Experience, Corporate Services,
NHS Fife

Submitted on 21/01/2025 at 10:27
Published on Care Opinion at 11:26

picture of Siobhan Mcilroy

Dear HK57

My name is Siobhan McIlroy and I am the Head of Patient Experience at NHS Fife. I am delighted to hear that you had an excellent pre-op experience at the National Treatment Centre (NTC), it is a lovely new facility that we are lucky to have and offer to our patients.

I am sorry you found it difficult to find the NTC. Coming to hospital can be an anxious time without the added stress of getting lost. I am going to go to the main reception and have a look at the signage and see what we can do. Sometimes the reception is covered and we have meet and greet volunteers and I am sorry those services were not available to you on your visit.

Glad you were treated so well when you eventually found it. Take care and best wishes, Siobhan

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