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I thought the mental health care was below standard

Posted By Woe

"I thought the mental health care was below standard"

About: Royal Surrey County Hospital / Accident and emergency

(as the patient),

I was taken to A&E in a mental health crisis in October 2024. I was left in a room and watched by staff. This was not a good experience. I felt like they kept laughing at me, when I was in a state of extreme anxiety.

I was eventually seen by a mental health worker after several hours. They came in the room and aggressively dragged a chair across the room and proceeded to ask me lots of questions.

After which  I was discharged and left in the reception area with no way of getting home. I ended up walking home in the dark and injuring my foot. I got home an 1 hour 30mins later.

This experience has put me off ever going here again for mental health crisis. 

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Responses

Response from Charlotte Pearson, Communications Officer, Royal Surrey County Hospital NHS Foundation Trust 2 months ago
Charlotte Pearson
Communications Officer,
Royal Surrey County Hospital NHS Foundation Trust

Submitted on 23/01/2025 at 11:32
Published on Care Opinion at 11:32

Thank you for providing feedback on your experience attending our hospital. We value all feedback from patients as it helps us to keep improving our services and we take this feedback very seriously. Your experience was not what we expect for our patients. In light of your concerns, please can you contact our Patient Advice and Liaison service on rsc-tr.PALS@nhs.net to enable a further discussion and sharing of your experience. Thank you. With kind regards, Elaine Kavanagh, Matron for Accreditation and Patient Experience.

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