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No Care

Posted By A help seeker for a year

"No Care"

About: Avenue House

(as the patient),

My story you didn't contact me or try to help me for good couple of months now even you promised me that you will do so and you told me my referral has been done to other services and they will contact me but nothing happened I contacted you many times asking and told the receptionist to send an email or to pass the message to you guys.

Still nothing happened that psychiatrist who doesn't even know if the diazipam was prescribed to me to Don't exceed 21 tablets a week when you could've contacted my dr to make sure if you don't believe me.

I hope you guys know how it feels when you ask for help but you get nothing, if anything happens to me it will be the lack of care.

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Responses

Response from Paul Gibbs, Patient Experience Lead, West London NHS Trust 2 months ago
Paul Gibbs
Patient Experience Lead,
West London NHS Trust

Submitted on 19/02/2025 at 11:29
Published on Care Opinion at 11:29

Dear A Help Seeker for a year

Thank you for your feedback which we are sorry to hear of the reasons why you have contacted us.

So we can raise this quickly with the those concerned, please email our PALS team wlt.pals@nhs.net with your telephone and NHS numbers so we can get the appropriate person to call you asap.

In the meantime, should you need urgent advice or information, please call the Trust's Helpline: 0800 328 4444 which is open 24hrs.

Please accept our sincere apologies for the disappointment caused and we look forward to hearing from you soon.

Best wishes

Paul

Paul Gibbs

Patient Experience Lead

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