"Awful experience in A&E/Urgent Care. "

Called 111 with a suspected broken wrist, and told to go and see a pharmacist for their opinion on what to do and if I needed an X-ray. After speaking to the pharmacist, he told me to go to Accident and Emergency as my wrist did need an X-ray and to be looked at by a doctor. Upon arrival at A&E, a Monday night at around 6pm, I was told by the receptionist, to go to the Out of Hours GP area of the hospital. This was quite a walk from A&E, and had terrible signage to get there. It also resulted in having to walk through the majors part of A&E, which felt undignified for many of the patients in there as there was a constant flow of people walking past their rooms/cubicles. On arrival to the Out of Hours GP centre, my details had not been transferred over from the A&E reception so had to wait to be booked in, causing a delay. When I was booked in, I waited around an hour to be seen by the GP, which isn't too bad. However, when I explained my problem to the GP he asked me why I had been referred to his service, and not the main area of A&E. He explained to me that the OOH GP service does not have the capability to book X-rays and that he was extremely confused as to why I had been told to go here. He told me that I needed an X-ray and to rejoin the queue and wait around 6 hours more to be put onto the X-ray list. I then went back to A&E to see if I could get booked in for an X-ray. I took one look at the almost dangerously busy waiting area, which people were sitting on the floor in as there were no chairs, and decided to give it a miss. I then called 111 again to explain the issue and they referred me back to the pharmacy again. I understand the NHS is very busy and struggling, but the miscommunications and errors between staff really do not build confidence in a badly failing system. It does not surprise me that York Hospital is rated as inadequate, and one of the worst in the UK. The emergency care services are borderline dangerous and if they cannot deal with a suspected broken bone, then I dread to think what could happen if someone has a more complex and life threatening illness.