"The care and consideration could not have been any better"

About: Exmouth Community Hospital / Theatre/Day Case

(as the patient),

I had 3 wisdom teeth out under General  Anaesthetic with anaesthetist Dr Green and surgeons Gabriele and Chelsey. The care and consideration could not have been any better from the team including the nurses Helen, Becky and Amelia and starting, with such a lovely receptionist looking for patients in the car park in the cold!  The communication from Gabriele and the nurse, Helen, was so clear and supportive.

I was waiting a while for the surgery (4 hours) and they made me feel so comfortable and kept checking on me and the care after the surgery, in recovery, was just brilliant.  It's hard coming round from General Anaesthetic and they were amazingly empathetic and supportive.  

The anaesthetist, just before surgery, was incredible and reassuring as it can be nerve wracking before going under. He said all the right things and was the essence of calm.  My blood pressure dropped during surgery which Dr Green handled and this was explained to me after surgery so I knew why I needed the loo so much as I had a lot of fluids. I can only assume Gabby and Chelsey were amazing but I was unconscious so the proof will be in the pudding once I'm fully recovered.  Just wanted to leave the feedback about what an amazing team they are.  

My only concern was another patient waiting for their wisdom teeth to be removed, who was in the bed opposite me, became quietly anxious after seeing me come out of surgery.  It takes a while to fully recover and they bore witness to that. I think the curtain being drawn would have made it less intense for them. I reassured them, but I think they found it worrying seeing me.  So that was my only thought and in hindsight, I should have asked the nurses to shut the curtain to protect them.  They had never had GA before. But my own experience couldn't have been improved on.

I was really impressed with the Exmouth Theatre.  Really relaxed and less busy than the RD&E.  Felt like a private experience in all honesty!  The NHS still managing to deliver so well under such pressure.  Hats off. 

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Responses

Response from Jo Flitney, Clinical ODP Manager (Eastern Services), Exmouth Day Case Unit, Exmouth Hospital (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust last week
We have made a change
Jo Flitney
Clinical ODP Manager (Eastern Services), Exmouth Day Case Unit, Exmouth Hospital (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 11/02/2025 at 12:36
Published on Care Opinion on 19/02/2025 at 16:47


Dear decemberwp35,

Thank you so much for your very kind review of the care you received at Exmouth Day Case Unit. I am sorry for the delay in responding to you but I was off on leave last week.

We try very hard to give the best care possible so the team really appreciate responses such as yours which really make it all worth while. Your kind comments have been passed on to the whole team.

I am especially grateful for your comments about privacy which we have discussed as a team and have now come up with a simple plan going forward which will ensure privacy and reduce anxiety for patients awaiting surgery. So, as you suggested, the team will now close the curtain around the patient awaiting surgery. This will ensure privacy but also allow us to have sight of the patient who has already had their surgery.

I hope your recovery is going well and that you are fighting fit again.

Thank you so much for taking the time to complete a response. Your observations help to improve our patient experience.

Kind Regards

Jo Flitney

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