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Made the whole experience so much easier

Posted By Jessica563

"Made the whole experience so much easier"

About: Northern General Hospital / Accident and emergency

(as a service user),

Was in CDU after coming to A&E with severe abdominal pain and had been waiting for nearly 9 hours.

A health care assistant (I think that was his role) made the whole experience so much easier by being patient, kind and even making me laugh. He helped me right away when I said I was in pain and got the attention of nurses around to get me some pain relief.

He took time to ask me about university and talk to me like a human, even though I could tell how busy they were. It made the whole experience just that bit easier than it would've been and I'm very grateful.

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Responses

Response from Sheffield Teaching Hospitals NHS Foundation Trust last month
Sheffield Teaching Hospitals NHS Foundation Trust

Submitted on 13/02/2025 at 14:04
Published on Care Opinion at 14:04

Thank you ever so much for taking the time to share your feedback about your recent experience of care in the CDU after attending A&E. We appreciate that you had a long wait to receive care, and are sorry about this, but we are really pleased to read that the healthcare assistant who supported you helped you to receive timely pain relief and was kind and friendly. We are so pleased to read that this made your experience at this stressful time a bit easier.

Thank you again for your lovely comments - we have shared this feedback with the team, so the healthcare assistant can hear this fantastic feedback and the impact that he had on your experience.

We would like to take this opportunity to wish you all the best with any ongoing care or treatment.

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