Care Opinion

Operation Cancellation

Posted By Mum29

"Operation Cancellation"

About: Aberdeen Royal Infirmary / Dept of Scheduled Admissions

(as a service user),

I was recently admitted to the Department of Scheduled Admissions for a Hysterectomy. I had fasted as per instruction, organised my family at home, had family come from a distance to stay in a hotel and taken time off work. 

I sat in DOSA for nearly 6 hours, only to be told by my consultant that my operation had been cancelled due to a lack of beds. Everything and everyone was ready to go, but no bed was available in the entire hospital for my aftercare.

I am shocked and appalled that despite this being a planned operation, where wards have warning that patients are coming in, there was no bed for me anywhere within ARI.

I received excellent care from all who I met during my stay, especially Ewa in DOSA who was kind and caring towards myself, a very upset and angry patient. My consultant came to tell me personally, which I appreciated also.

I now have to wait until I receive a further date for my procedure, when I will have to go through this all again, with no guarantees it won't happen again.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Stephanie Murdoch, Senior Charge Nurse, Pre-Operative Assessment Clinic and Department of Scheduled Admissions, NHS Grampian last month
Stephanie Murdoch
Senior Charge Nurse, Pre-Operative Assessment Clinic and Department of Scheduled Admissions,
NHS Grampian

Submitted on 06/02/2025 at 16:34
Published on Care Opinion at 17:06

picture of Stephanie Murdoch

Dear Mum29,

I am very sorry to hear that you are feeling this way, and can understand your frustrations. I cannot comment on the reason for your cancellation, however I would like to thank you for taking the time to acknowledge the staff in DOSA, in particular Ewa. I will be sure to pass on your feedback to both Ewa and the wider team.

I am pleased to hear that they were able to offer you support in what sounds to be a very difficult time for yourself.

I wish you all the best with your future surgical journey.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k