"Dedicated poor service"

Some staff at this clinic seem fed up in my experience while others are unusually eager / trigger happy to accuse you of being rude to them even though one said nothing rude or directed any use of bad language.

They further make threats of disconnection as response to requested information but can not explain how they were offended.

In the past there were at least 2 doctors that were very rude fresh from abroad but thankfully only one is still employed.

In the automatic telephone call back system there is option to preserve your position in the que, however, I have used this service twice but I was not called back.

The staff have often failed to promptly send medication order to the chemist.

When your medication review is due your entire medication is suspended yet you are not able to obtain the medication review appointment with doctor because it can take up to 6 (six) weeks for appointment, in the meanwhile your medication has run out and I have gone without for nearly 2 weeks.

Also currently the admin has failed to respond to complaints.

The practice has failed to explain why there is a need for online medication system as separate when this should be done at the point of medication review by the doctor. The practice has failed to explain to me this process at all. Apparently "the system review" is the act of resending a marked list of medication items via email.

However, this is what we already do by using the NHS online medication request interface. The reception today failed to explain this to me. Her response was "this is how the system is" when I asked "why is it like this" she said I was being rude.