Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Professional, personable and caring

Posted By mummyl62

"Professional, personable and caring"

About: Royal Devon & Exeter Hospital (Wonford) / Fracture Clinic

(as the patient),

I am writing to say how lovely the orthopaedic staff were at the RD&E Hospital in Exeter when I had my cast removed.

Mia removed my plaster and stitches with ease and without any pain.  Matt applied the new cast under Mia's instruction.

They were both professional but also very personable and caring.

Thank you.  I hope I see you on my next visit!!

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Julia King, Clinical Nurse Manager, Fracture clinic and PEOC OPD, Royal Devon University Healthcare NHS Foundation Trust 2 months ago
Julia King
Clinical Nurse Manager, Fracture clinic and PEOC OPD,
Royal Devon University Healthcare NHS Foundation Trust

I am responsible for monitoring overall service delivery, and the day to day running of both departments. I work closely with the Orthopaedic Consultants, Radiologists, Therapists, Trauma Nurse Practitioners, Orthopaedic Practitioners and Nursing staff to ensure cohesive care is delivered. I am very fortunate to have a dedicated team of staff, who work extremely hard to ensure patient safety is maintained, and that clinics run as smoothly as possible.

Submitted on 10/02/2025 at 13:17
Published on Care Opinion at 13:17

Dear mummyl62,

Thank you so much for taking the time to feedback on your recent visit to the Plaster room in Fracture clinic, I will ensure that your thanks are passed on to both Mia and Matt.

It is so lovely to receive positive comments on the attitudes and technical skills displayed by staff during a patients appointment - we work really hard as a team to try and ensure that we deliver a high standard of care to every individual attending clinic.

Kind regards,

Julia King

CNM Fracture clinic.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k