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Disappointing lack of attention by staff

Posted By DionysusofCowal

"Disappointing lack of attention by staff"

About: Gartnavel General Hospital / General Surgery (ward 4a)

(as a relative),

Elderly relative patient moved to Ward 4a Gartnavel Hosp recently. On my arrival to visit, discovered the catheter & bag were under her and had been for over 3 hours since being placed in the bed. Having been sick earlier, my relative was still wearing the nightgown which still had cold, wet sick on it.

I saw a member of ward staff wipe their nose on their uncovered hand, then wipe their hand on their uniform as they tended patients. I'm sure that's not a normal hygiene protocol.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 2 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 25/02/2025 at 10:03
Published on Care Opinion at 10:03

picture of Nicole McInally

Dear DionysusofCowal

Thank you for taking the time to share your feedback regarding Ward 4A at Gartnavel Hospital.

We would like to apologise for your relative’s experience and for the distress this caused. This does not align with our standards of care, and we sincerely apologise for the upset and distress caused. Thank you for bringing this to our attention and we will address these issues with the staff.

Please pass on our apologies to your relative.

Thank you

Nicole

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