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"Still waiting not sure how long a referral takes "

About: Wexham Park Hospital

My 14 year old son fractured his hip playing football in October. We attended the fracture clinic & the doctor who saw him put a referral in to physio. We had a follow up appointment New Year’s Eve 2024 & the doctor asked my son how he was getting on with his physio he said he hadn’t had any the doctor was surprised asked if I had received a letter or any communication about how long the waiting list was I said no so he put in another referral. End of January I chased with my doctor who said they cound not contact the physio dept as my son was under the hospital fracture clinic so I rang them - they said a referral had been put in & I had to wait. I asked if I could contact the physio dept myself but told a doctor had to do the chasing & referrals & that had been done & to wait. It’s now February my son being a teenager & as the doctor said wait 6weeks from New Year’s Eve before being active & participating in sports has been counting down everyday & told me he wants to go back to play football & basketball & do PE again at school (as he’s doing it for his GCSE) & he’s worried about falling behind & becoming unhealthy not doing any activity. Not sure if there could be a better way to acknowledge if people are on a waiting list - even if a long wait so you know you have not been lost in the system or how long the wait may be.

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Responses

Response from Wexham Park Hospital last month
Wexham Park Hospital
Submitted on 14/03/2025 at 15:07
Published on nhs.uk at 15:08


Dear Anonymous,

Thank you very much for your feedback.

Please accept my sincere apologies for the issues you have encountered. Having an equally active teenager of the same age I completely sympathize with your mutual frustration (my son plays rugby and the concussion-induced three week enforced lay-off from activity nearly drove us all stir-crazy!).

I am very sorry that I cannot help you further directly here and now – if you still haven’t had resolution please contact the PALS team at Wexham Park - fhft.palswexhampark@nhs.net – and they should be able to help resolve your issues.

Thank you again and kind regards,

Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust

***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust.

These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations.

If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***

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