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"Disappointing aftercare"

About: Southport and Formby District General Hospital

I recently (7th February 2025) attended ward 10B to have my appendix removed. Whilst this was planned as a day visit, I had extremely low blood pressure and was kept in a further 2 nights. I have to say that the care I received on the ward was excellent as were all the staff. However when it came to discharging me, the staff nurse was concerned that I had not opened my bowels for 4 days and said that he would give me some laxatives. When the doctor came round to sign off the discharge, he said it was ok to go home as I had passed wind even though I made it clear I had not been to the toilet for 4 days. For the following 2 days at home I spent in absolute agony unable to go to the toilet, to the extent that I rang 111 and they said they would send an emergency ambulance. I eventually went to the toilet during the expected 31/2 wait for the ambulance and subsequently cancelled it. My partner and myself were in a terrible state at the condition I was in and found it totally unacceptable that I should have been discharged without some intervention to help open my bowels. As I had just had an operation, you can imagine that straining to go to the toilet has left me in agony. I can only assume that the bed was needed and I had to be discharged as soon as possible. As I have previously said the care during my stay was first class but I feel the whole experience was traumatic and I am still suffering pain due to the lack of a simple procedure.

Regards

Peter Connolly

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Responses

Response from Southport & Formby District General Hospital last month
Southport & Formby District General Hospital
Submitted on 13/02/2025 at 16:20
Published on nhs.uk at 16:20


Good afternoon, thank you for taking the time to provide feedback about your recent attendance at Ward 10B Southport Hospital. We are really sorry that you visit to the department was not a positive one, and was not up to the usual standard that we provide. If you would like us to look into your feedback we will be happy to do so, please contact PALS on soh-tr.pals@merseywestlancs.nhs.uk, alternatively you can call them on 01704 704703 and a PALS officer will be happy to support you.

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