"Unsupportive staff"

At the request of the pharmacy, contacted the surgery to check when a prescription request made the previous week will be sent to the pharmacy. When it couldn't be found she started an argument and cut me off. I said I was anxious I'll run out of tablets, I had only 2 left. A while later I rang up to ascertain why she cut me off , A recorded message never heard before said they were not taking calls. So she has shown her power over an elderly patient. Is this conduct NHS approved. Is this included in her training when she joined the surgery.