"Hendford Lodge"

Dear Claire,

Thank you for taking the time to share your experience. I’m sorry to hear about the difficulties you faced when trying to book your appointment, including issues with the sign-in computer and the wait at reception. We understand how frustrating this can be and are actively working on improving our check-in systems and supporting our reception team.

I’m pleased to hear that, despite these challenges, the nurse was respectful, informative, and made your visit as comfortable as possible. Your positive feedback about the care you received is much appreciated.

We value your input and are committed to enhancing our patients' experiences. If you have any further concerns or suggestions, please feel free to reach out.

Kind regards,

Charlotte – Practice Manager