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"Rudely rushed appointment"

About: Warwick Road Surgery

I attended today for 3 things, the first was handled within a matter of seconds where the Dr started to close the appointment. I apologised and said I have a few other things to discuss and they rudely said it’s only a 10 minute appointment. Why even fetch that up when within the first minute the first issue was resolved? Also the appointment started a few mins early. So what was the rush?

I responded by saying we’re only 1 minute in.

They responded by saying they just can’t go passed 10 mins.

I have a severe mental health disorder which the Dr was aware of and things like this within government services 100% trigger me.

I appreciate it would be fair of them to make aware that 10 mins is maximum, but it was their tone and attitude towards having a few other bits to sort out.

Perhaps say, I’d gladly listen to all of your concerns and I will do my best to have them resolved within the 10 minute time slot.

Not make me argue the fact it’s only 1 minute in!!

No concerns from this Dr if I was giving my issues less severity first… what if there was a real urgent issue needing addressed?

I do feel sorry for the elderly as I know if my nan seen this dr she’d get no further forward as wouldn’t defend herself and wouldn’t want to be a burden.

Drs are supposed to have a real caring attitude but this one seemed like they just couldn’t be bothered.

Seething is an understatement.

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Responses

Response from Warwick Road Surgery last month
Warwick Road Surgery
Submitted on 20/02/2025 at 13:45
Published on nhs.uk at 13:45


Dear Patient

I am very sorry that you felt the GP you had an appointment with has left you frustrated and they had an uncaring attitude. Could you please call the surgery and ask to speak with myself and I will happily investigate this further for you.

Kind regards

Danielle Dixon

Locality Practice Manager

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