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Greats staff and happy environment

Posted By giraffegm49

"Greats staff and happy environment"

About: Armagh / Treatment rooms Richhill Health Centre

(as a service user),

I haven't been to the Richhill health centre in a while as i have a bit of health anxiety but i had to go in for bloods and i was feeling very anxious and nervous. I met nurse Chloe and Ruth in the treatment room and these two girls where lovely and made me feel so relaxed. I was explained the tests that was being taken and what these are which is something ive not experienced before. I didnt even have to mention how nervous i was because they just chatted to me through the appointment that once my bloods where taken, i realised i never even felt it. I would be confident to come back again to Chloe and Ruth.  Keep the good work up girls. 

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Responses

Response from Mark Ryan, Primary Care Lead Nurse, Integrated Care Team, Adult Community Services Directorate, Southern Health and Social Care Trust last month
Mark Ryan
Primary Care Lead Nurse, Integrated Care Team, Adult Community Services Directorate,
Southern Health and Social Care Trust

Submitted on 03/03/2025 at 11:38
Published on Care Opinion at 11:38

Hi giraffegm49,

Thank you for sharing your experience when you attended Richhill Treatment Room. I am delighted to read that Chloe and Ruth made you feel relaxed and explained the blood tests, and what they were for.

Your feedback has been shared with Chloe and Ruth and both are grateful that they were able to make your visit to the treatment room as pleasant as possible.

We are pleased to have shared your story to all our Treatment Rooms as an exemplar of the care and compassionate we all should be striving to deliver.

Thank you

Mark

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