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Horribly run

Story from nhs.uk

"Horribly run"

About: Bradford Royal Infirmary

This has to be the worst place i’ve ever been. Run horribly no communication in what’s going on. No idea where we are supposed to go, was meant to be sent to another waiting room and nobody told us. Staff stood round doing nothing, told there was a 12 hour wait for the doctor. Had to phone gp after waiting 10 hours to have any chance of being seen. Couldn’t run a bath

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Responses

Response from Catherine Healy, Patient Experience Coordinator, Bradford Teaching Hospitals NHS Foundation Trust last month
Catherine Healy
Patient Experience Coordinator,
Bradford Teaching Hospitals NHS Foundation Trust

Submitted on 25/02/2025 at 14:35
Published on Care Opinion at 14:35

Hi

My name is Catherine and part of my role is responding to posts on Care Opinion.

Thank you for taking the time to post your feedback, I am really sorry to hear of your experience.

It is really difficult to look into this for you without more detail on which service you were attending.

If you would like us to investigate further, I would encourage you to contact our Patient Experience Service (PALS) on 01274 364810 or by emailing patient.experience@bthft.nhs.uk.

As a Trust we strive to provide a high level of care and patient well being and value all feedback, positive or negative, as a way to drive improvements to our services.

Kind regards

Catherine Healy

Patient Involvement & Experience Co-Ordinator

Bradford Teaching Hospitals NHS Foundation Trust

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