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"Breast Feeding Support"

About: Peterhead Community Hospital / Maternity

(as a service user),

I recently had my first baby. She was born via Cesarean section and had some mucus in her chest and so was kept in neonatal for a few days. 

I was very conscious when breast feeding that she was still hungry and would get frustrated easily (she had been topped up with formula in Neonatal). I did not want to go home if I couldn't feed her properly and this was causing me a lot of distress and no sleep. 

It was recommended I could spent some time in the Peterhead Maternity Unit to get further support and one-to-one time with feeding. We arrived at 5pm and the day shift were lovely, patient, prepped a bottle of formula if she needed a top up and got me set up on the pump.

I feel I did not have the same experience with the night shift staff. I was told if I wanted to breastfeed I couldn't use formula and had to just power through the feeding. There is no issue with her latch or positioning but it was what was focused on, despite us saying it was the quantity we were concerned with. 

My baby grew increasingly upset and frustrated but they kept pushing me to get her to latch. They told me babies cry - it won't matter if she is breastfed or formula fed, and I would just have to persevere. 

They took her out the room to settle her, which took over and hour, so I could sleep, but then the same thing began as soon as she was hungry again. I was crying uncontrollably at this point and had to beg them to give my baby some formula and to call my partner so I could go home. 

They did this but convinced me to stay until morning. I was meant to stay for 2 days but went home the next day. Before my partner when home, he also told them I have anxiety and depression, and this too was brushed off. 

It was a horrible experience and I still cry thinking about it. Every other experience we have had in Peterhead was fabulous but this has changed the way I view them for help and support.

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Responses

Response from Chloe Ellison, Midwifery Team Lead, Peterhead Community Midwifery Unit, NHS Grampian last month
Chloe Ellison
Midwifery Team Lead, Peterhead Community Midwifery Unit,
NHS Grampian
Submitted on 27/02/2025 at 13:51
Published on Care Opinion at 16:55


Dear NLM,

First and foremost, huge congratulations on the birth of your first baby. I really hope you are all settling in well at home.

I am deeply sorry that your stay in our maternity unit did not meet the standard of care we strive to provide, particularly during what should have been a supported and positive time with your newborn daughter.

We take all feedback very seriously, and I want to assure you that I will look into this, so that any learning can be taken on board.

If you wish to discuss this further, I would welcome you giving me a call on 01779 482445 or e-mailing chloe.ellison@nhs.scot

Once again, I sincerely apologise for any upset caused during what should have been a happy time.

Yours sincerely,

Chloe Ellison

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