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"Please rest assured that you will be in good hands"

About: Maternity care / Maternity care (Ward 50)

(as a service user),

In September 2024, I went to the QEUH Glasgow to have my son. The staff were incredible, very thorough and helpful, happy to answer my many (anxious) questions and explained everything that would happen during my elective c section. Recovery midwife Marianne was very attentive and helpful. I was incredibly anxious going into the surgery and she calmed me down and helped my partner get his bearings prior to surgery. Afterwards she was a wonderful help to get me to breastfeed and was there with a laugh when I needed it. 

I stayed in ward 50 for 2 nights. My midwife was Jill and she couldn’t have been more helpful and encouraging. During my first evening, my neighbour invited a family member who turned up drunk. Jill expertly handled the situation and removed the guest quickly and professionally. Briony was a great source of levity at 4am when I was in the trenches of exhaustion during my first night as a mum. She was there with a laugh and stories to keep me distracted and lifted my mood.

Both midwives were incredibly professional and made me feel a great deal of ease. They explained what I needed to do when I got home and helped me bond with my baby. I will never forget their kindness and my experience at QEU.

The hospital itself was clean and well maintained. For those anxious about going in to the QEU for an elective c section, please rest assured that you will be in good hands.  

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC last month
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC
Submitted on 04/03/2025 at 09:45
Published on Care Opinion at 09:45


picture of Kevin Torbet

Dear empathynq64

Thank you so much for sharing your experience with us. We’re delighted to hear that you had such a positive and supportive journey at the Queen Elizabeth University Hospital.

The staff, including your recovery midwife Marianne and your ward midwife Jill, clearly went above and beyond to ensure you felt informed, comfortable, and well cared for during a very important and emotional time. We are proud of the dedication and professionalism of our teams, and it’s wonderful to hear how their support, expertise, and kindness helped ease your anxiety and contributed to a positive experience.

We also appreciate your feedback on the environment of the hospital and the cleanliness, which are important elements in providing a safe and comforting space for our patients.

Your words will surely mean a great deal to the staff who cared for you, and we are grateful for the opportunity to have supported you through such a special moment in your life.

Thank you once again for your kind words. We wish you and your family all the very best as you begin your journey together.

Kind regards

Kevin

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